SHIPPING AND RETURNS

SHIPPING

Your order will be dispatched within 3-5 business dayS.

Due to customs limitations we don´t ship to Switzerland, India, BRAZIL, RUSSIA AND BELARUS.

RETURNS AND REFUNDS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at LOLO@MADEBY-LOLO.COM to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

LOLO
Attn: Returns
Rua Gondarém, 866
Porto, 4150-374
Portugal

Return shipping charges will be paid or reimbursed by us.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: LOLO@MADEBY-LOLO.COM